At least 95% of business professionals according to Forester have stated that utilizing chatbot to gather customer transactional history through live customer interactions is very important. Customer-facing tools like websites have been gathering and tracking customer traffic and performing search engine optimization (SEO) to stay “top of mind” for many years.The hope is that chatbots will gather immediate real time “buying” habits supplying data to a backend analytics engine that can offer suggestions and increase sales. Ultimate, the view is that a customer may answer chatbots more easily than real customer service people when requested for personal data. Is talking to a personal machine easier then to a person? Many customers have said that they answer without thinking because it is less personal talking to a machine. We opt-in without thinking. Why not chat with a bot without thinking?